No one likes to wait long for their needlework supplies, so we endeavour to deliver your items as quickly as possible. As soon as your order is placed our team gets busy putting it together with loving care.
If you have any problems at all, please contact us at firstname.lastname@example.org and we will do everything we can to make it right!
- AusPost orders made before 2PM EST are posted same business day.
- Courier orders made before 1PM EST are picked up by a courier either same or next business day from the order date; your tracking will be emailed to you.
We send via courier either with Couriers Please (via Sendle) or Fastway depending on your location. If possible we book for same day pickup – usually if booked before 1pm.
Please let us know if you have any delivery issues and we can help get your parcel to you safe and sound!
AUSPOST PRIORITY MAIL
- Available for orders under $50, which typically fit into a letter size. Please choose our Courier or other AusPost postage options if you would like tracking.
COURIER SHIPPING CONDITIONS
- Most postcodes are covered by the couriers, however 6% of Australian postcodes are classed as Remote. In this case we will send your order as an AusPost Parcel, which also includes tracking.
- Couriers cannot deliver to PO Boxes – please include a home/work address.
- Currently, Klass and Gessman Embroidery Hoops, Birch Embroidery Hoops, and Birch Snap Frames are our only products that are classed as “bulky” and therefore always require Courier or AusPost Satchel if bought on their own or with other products. If one of these hoops are added to your cart, only these options will appear.
- The majority of our AusPost Priority Mail orders can fit into a letter size. If you receive your order sent with letter postage marked with an extra charge from the post office because they have deemed it parcel size, please let us know and we will refund you right away. We do our best to measure to fit AusPost requirements but this discrepancy is possible.
Thank you for shopping with Itchy Stitchy, we appreciate you stopping by!